dissapoointed

I bought a decoder last year July , this is now the 5th time I had to phone for a technical problem no signal , now they tell me its the dish , said they going to configure some settings on their side and phone me back now waiting 2 hours for it to happen , signal still not sorted , phoned 3 times and wasted all my airtime , this is the service I get , paying for something I can't use I'm sure DSTV customers does not experience this kind of service or no signals all the time , soooooo disapointed