dissapointed!!!!!

I am very disappointed in the service I'm receiving. I am not feeling like a valued customer!! Each and every month my account is pain on time. This morning without warning my dish is disconnected. When I phoned the call centre I was informed that it will only be reconnected if I pay next months payment because I never disconnected my top tv dish that I used more than a year ago. I did phone but as it was more than 3 months ago I can not remember from which number or what date.still this makes no sense as my payment is up to date,I actually over paid! I am beginning to think I made a huge mistake switching to star sat from dstv. After waiting 4 hours (he promised he will phone baxk in hour) fot supervisor to phone me back he said he can not help me before I pay next months instalment.<br>