Disappointing customer Service

I am a StarSat subscriber and want to express my disappointment in the service received. You do not get what was promised and assistance from the staff is non- existent. About two months ago I received an SMS offering to have a new decoder delivered to me at no cost to me, I responded to the sms and received a response indicating that The decoder will be delivered to me in 3 working days which to this day I do not have. I have been following up for the past two months only to get told that the decoder is with the Courier Company and that they will follow up and get back to me. As at the 01st May 2016 my decoder is blocked and therefore cannot watch any TV due to the incompetence of StarSat. We , the subscriber do not even have the luxury of complaining to a Senior as no one seems to be available. There are so many promises made but nothing is ever fulfilled. I have been making weekly calls enquiring about decoder and to date has not been resolved.