Delivery of decoder - not happening

I lodged an HP complaint on 21/03/2016 regarding the impossibility of exchanging my smart card for a new decoder at the recommended shops. I was then contacted and an arrangement was made for a decoder to be delivered to me instead. That was seven days ago to the day. I have not received a call as yet from the courier company as promised. Just in case, I was busy, a second phone number, my wife's was requested. She too has thus far not received such a call. Now channels are starting to dissapear...not very nice...<br> <br> Please phone my wife to sort this out on the number I provided to you. I'm in meetings the whole day.