channels

Was installed about 4 months ago, channels just dissappeared all, phone starsat and now they want us to pay before they have a look at the system, should be under warranty, have had my dstv decoder for over 10 years now starsat want to blame the weather, thecweather caused the dish to go out of lignment, well then it was because of poor installation done and we have complained more than once about poor signal quality but it falls on death ears, im tired of their excuses now, time that they are exposed for their pathetic service and customer care