PG
Poonam G

1 reviews | Active since Jun 2014

16 Nov 2015, 17:16

Cannot watch any channels properly

I have been experiencing issues with my Top TV since I changed over to the new HD decoder. I am unable to watch all the channels and if i get to watch a channel, it freezes with a message saying \ no signal"or \""not subscribed\"" even if I am subscribed to that channel. Contacted a technician that has been paid R500 for realignment of the dish and a new LNB but the problem still exists. nothing has changed. He is now advising that I need a new decoder but I cannot buy another decoder if this is a brand new one. <br> The technical guy does not want to come for further repairs. <br> <br> I am considering moving to DSTV as TopTV does not give the service they say."""

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Replies (1)
StarSat
StarSat's reply17 Nov 2015, 16:17
Official
Hello ****am24,

Thank you for bringing this matter to our attention .

We are pleased to advise that one of our consultant has made contact with you and we glad we could assist.

kind regards
StarSat Team