Can't get local Channels so cancel the account

My mother has an account with St****t she was advised to get a new HD decoder which she collected from St****t outlet in Maponya Mall. She's been struggling to get local channels (SABC and eTv) ever since the new decoder. We've been calling the St****t call centre for signal but nothing has changed. I spent more than 30 minutes on the calls with consultants but nothing came through. My mom went back to Maponya, they said there's nothing wrong with decoder but still we don't have channels. I called again and they said I should get an installer to check the Satellite Dish. The installer said he's going to charge us R350 which I find it ridiculous. Why should we pay the installer when there was nothing wrong with the Dish before the new so called HD decoder.<br> Kindly CANCEL the account with immediate effect and come collect your decoder we'll subscribe with DSTV.<br>