bad service

I would like to say since i have this white decoder im having endless problems the black decoder never gave me problems but this white decoder just problem , since i have it everyday local channels are out i have called since day one i got the decoder but no one can assist me , im thinking to terminate this Starsat move to DSTV when i call the contact center they say i should call a technician and i must pay out of my pocket but at the end of the day its not my fault or i broke the signal why should i pay im paying you as the service provider im really ****ed off with your service