1 reviews | Active since Feb 2013
Appaling pathetic service
<p>We have subscibed since TOP TV started. Starsat took off our favourite music channel CMusic which made us very downhearted, so we cancelled. They then offered a free week and we found a Christmas music channel that we enjoyed. I paid R199-00 into their account on Wednesday 14-December to re-open our subscription. We phoned to tell them the money has been paid in immediately afterwards, only to be told it takes 24 hours for the money to appear in their account, which we accpeted. We phoned 24 hours afterwards, only to be told that we must email the payment receipt to ********** which I immediately did. By today Saturday 17-Dec we were still not re-activated, so we phoned again only to be told that they would check with their accounts dept and phone us back. This was at 12:30. It is now 17:30; they have not phoned back and we have not re-activated. HOW IS THAT FOR CUSTOMER SERVICE??? It stinks and this is the last straw - NO MORE STARSAT FOR ME. They can go to.......</p>
