Absolute worst service I have experienced

I recently decided to switch to StarSat. The installation took about three days before I could get an installer. He did a good job and registered my decoder and everything on 11 May 2019. Immediately after installation I phoned StarSat and asked them to send me debit forms. They said that it will be emailed soon. Two hours later I checked and there was still no debit order forms send to me. I phoned again. That evening I checked and I still have not received any debit order forms. I phoned again on Sunday 12 May. Again they promised that I should receive it soon. I spent a long time on the phone and Satstar tried to make a payment with my credit card. It was declined for some or other reason. Nothing wrong with my credit card. Using it everyday.

On Monday 13 May 2019 I received an sms that my SatStar will be disconnected and I should make payment. I immediately made a payment of R299 using ABSA. I entered my account number as reference. On Wednesday I saw the words "you are not subscribed" come up. Then I started to loose interest and was watching Openviewer.

Yesterday 22 May 2019 I checked and see that I still do not have access. Somebody from StarSat's customer service phoned me on 22 May 2019. I told her about everything and she was very apologetic. Again she promised that debit orders will be sent. She also said that I should send the proof of payment from Absa Bank to ********** which I did. She said she will call back.

It is now 23 May 2019 14:00. My service is not connected. I still have not received any debit order forms and she has not yet called back.