*********** service agenys

We recently discovered that my 94 year old grandmother has a ********** life insurance taken against her debbiting on her SASSA card. I the grandson traced the company and informed then my grandmother has never been out of the house for more than 1hour nor visited Greytown in the past 20 years we living with her... Futhermore she has never taken any insurance policy with Toptop in May 2017. Toptop then requested we take grandmother to the police station for an affidavit which is impossible since bshe is bedridden partially blind and illiterate... She is under my moms care amd i for the past 20 years. Toptop consultants then demanded we get a social worker to give her a home visit and testify the above which is impossible. The consultants will not let us speak to any senior officer as a result got fustrated and started swearing. The question how can you take a bed ridden patient who is 94 years who cnt see and can barely talk to go write an affidavit or get Social welfare to do it.... IMPOSSIBLE. TIPTOP won't let us write an affidavit they wont contact the SASSA OFFICE OR SOCIALWORKERS OFFICE they demand we do all of that ontop we cnt speak to their supervisors they are rude... ***********... Useless dummies at a call centre agent

The policy was taken **********ly with a beneficiary unknown to the family