Zero feedback or communication

<p>I recently submitted 2 invoices for a claim related to an accident my daughter had in June 2016. My policy with Topmed allegedly covers me 100% for trauma related incidents. To date I have had no phone calls no emails no communication whatsoever. Having been a member of this medical aid for some 15 years to date I have only ever claimed once and never have I ever had a successful claim. I am starting to wonder whether Topmed are simply masqerading as a medical aid taking premiums and never paying anything back. Perhaps Topmed are simply a call centre in India who really dont care about people who live at the bottom end of Africa somewhere. But take our premiums every month yes they do and send an email to say they did they defintely do. But when it comes to claims and paying something back forget it !!!!</p>