1 reviews | Active since Jan 2011
YOU ARE REALLY A USELESS COMPANY... ARNT YOU?
<p>I HAD ISSUES WHERE THE BANK ACCOUNT NUMBER WAS SEEN AS 0 AND NOT A 6, AFTER NUMEROUS E MAILS THIS WAS FINALLY SORTED OUT AND THE SUSPENTION WAS LIFTED, ON THE 1ST OF AUG I PHONED TO HEAR WHY THE DEBIT ORDER HAS STILL NOT RUN ON MY ACCOUNT, I WAS TOLD IT HAS BEEN SUBMITTED. SURPRISE SUPRISE, MEDICAL AID SUSPENDED TODAY AGAIN!!! PHONED TOP MED, SPOKE TO A USELESS CONSULTANT THAT KEEPS ON YAPPING ON AND ON ABOUT STUFF I'M NOT ASKING HIIM, GOT TO SPEAK TO SHAUN WHO IS SOME MANAGER THERE, HE ADVISED THAT HE WILL TRY TO GET THIS SUSPENSITION LIFTED AS I'VE JUST PAID MANUALLY AGAIN TO TOPMED. PAULA HAS TO SEE A SPESIALIST TOMORROW AFTER WAITING ALMOST 2 MONTHS FOR YOU TO GIVE HER AN AUTH NUMBER. NOW TOMORROW WE ARE GOING TO GET THERE AND THE SPECIALIST IS GOING TO REJECT HER AS HER MED AID HAS BEEN SUSPENDED. I CANT BELIEVE WHY IT'S SUCH A NIGHTMARE TO SPEAK TO YOU OR TO HAVE ANYTHING DONE. </p>
Dear Andre
As per our records, the account number was captured as it was provided on the membership application form, an acceptance letter was emailed and signed confirming all information is correct. I did see that our membership department is currently in contact with you regarding the change of banking details request which you submitted on the 6th of July 2017, informing us that the original account number submitted with the application was incorrect, this however could not be processed because we required a copy of the main members ID document.
We did receive an email from you with a Google link to the ID document, however it was password protected and we were unable to open it, a response was sent back to you advising of this.
Unfortunately the suspension cannot be uplifted until your payment reflects with us.
Kind regards,
Chanele Schoonraad
Dear Andre
As per our records, the account number was captured as it was provided on the membership application form, an acceptance letter was emailed and signed confirming all information is correct. I did see that our membership department is currently in contact with you regarding the change of banking details request which you submitted on the 6th of July 2017, informing us that the original account number submitted with the application was incorrect, this however could not be processed because we required a copy of the main members ID document.
We did receive an email from you with a Google link to the ID document, however it was password protected and we were unable to open it, a response was sent back to you advising of this.
Unfortunately the suspension cannot be uplifted until your payment reflects with us.
Kind regards,
Chanele Schoonraad