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queenlyndah Q

1 reviews | Active since May 2016

10 Apr 2017, 08:19

WORST SERVICE OF THE CENTURY

<p>I app**** for this medical aid and got accepted, only to find that most doctors do not take it and it proved pointless for me to have it. Within a space of a week, ii wrote an email to cancel on it as it did not serve the purpose for which I had app**** for, which is, access to medical care. Then this company went on to debit my account regardless and I immediately emailed to ask about it and I received forms to fill up my banking details and send back so I can receive my money back. It has been a month of emailing and on Friday they decided to send me another batch of forms which I then refused to sign because they were the same as the previous ones and I didn't understand why I'm being made to go from pillar to post to get my money back which they debited from my account unsolicited. This company is purely unprofessional, unreliable and down right disappointing.</p>

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Replies (1)
TopMed Medical Scheme
TopMed Medical Scheme's reply10 Apr 2017, 09:32
Official

Dear Lyndah

As telephonically discussed, your refund has been requested and will be paid to you within the next 2-3 working days.

We apologise for any inconvenience caused.

Kind regards,

Chanele Schoonraad