Worst customer relations from a medical aid ever!!!!

<p>I am so disatisfied with this medical aid! Your customer service is the worst. As a member I expected more from you. But clearly you guys don't give a ****. Hope the manager of customer relations will be fired cause they are not doing a great job, or anything infact. I have now been suspended because you guys failed to debit my account and did not inform me of such but decided to go ahead and suspend me... Why? </p> <p> </p> <p>You asked for my banking details when I app**** and were suppose to pull payment for memebership on the 1st of August but did not (which I was not informed of) but now this morning I get a "You have been suspended for lack of payment . Please pay to prevent termination" ... Why did you not COMMUNICATE this to me before you decided to suspend me? And the excuse given to me is that the billing department could not debit my account as my bank rejected it. How come you did not resolve this with the bank or INFORM ME of this? Instead of willy-nilly suspending me? This is my first medical aid and I can say has been the worst experience thus far.</p> <p> </p> <p>You guys suck hey.</p> <p>Thanks for being the worst medical aid ever</p>