TOPMED (sic)

Today has been a great disappointment for myself and wife. We have been paying our contributions as prescribed to us, however in our time of need and our own medical submissions been paid by ourselves within our waiting period, my desperately ill wife has been strung out for 4 hours +, for Topmed PRE Authorisation (0 ********** 58) informing us they need Medical History from our Neurologist and they cannot give us a Ref: number or the Authorisation number due to Protocol Investigation??? 3 months of waiting, NOW we need admittance and NO help to Escalate this, do we really need a commission for after sending Medical history and all the documentation from professional people to waste their time for Protocol that has been their 3 months and more?? Do we really need to go a legal route or whatever it takes to get JUSTICE Please help for myself a pensioner, and Tessa 60 years, still working to pay the contributions with Topmed Active Saver Please Help us get the Authorisation as we have been honest in our submissions I need for Topmed to pay the Admittance and for me to get my refund Urgently, Please send us the Authorisation, we will try help Topmed from more Administration if possible. Please do not think I am being Rude, if it was you Children, Parents in this situation, what you have done? Please let us Know PS: We got a Ref Num @ 13:42pm @ 14:40 and no Autho number, and everything was Disclosed at the time, and this was not a problem, until 3 weeks+ tba I have done a cut and paste copy here, however the truth is they are insisting that there is a disclaimer issue, that will take 7 to 14 working days while someones dies at the hospital for admittance, THIS BEING A PRIVATE MEDICAL AID, I can send the Rules etc, to shorten this, Crimmanals get better admittance and do we have to wait that long after 3 monts and a bit to see what is the problem after the doctor sending the med History, are we in RSA in serious trouble here too??