Topmed deducted money without being a member!

My husband is with Topmed for years now. He added me to his medical scheme end of January. We received a membership certificate and debit orders went off for myself added.<br> Recently I went to see the doctor - Mohammed from Topmed/HPA advised my husband in this week that I am not a member on his medical aid. Topmed ALREADY took money for myself added as a member. We queried this with Gerda Tesselaar, Marilyn van Rooyen, Chanele Schoonraad, Vincent Khumalo, Lerato Lepheana and Tracy Chittenden and advised that we want a full refund as the monies was wrongfully deducted. Mohammed confirmed that I was not a member. Now a statement is sent to my husband from accounts dep for blood tests that he did in January already saying that we owe Topmed money now! This is pathetic! We pay for benefits but now that my husband needs to be refunded for myself not being a member, Topmed comes back with a statement out of nowhere! This is the most unprofessional medical aid I have ever encountered in my life! Topmed ignores our request for a refund that is rightfully ours! We even escalated to the head of operations with no feedback whatsoever!<br> <br> Utterly disgusted!