PS
Palesa S
1 reviews | Active since Mar 2009
28 Jan 2016, 10:39
Too unprofessional not worth it
Dear TopMed<br> <br> You sent me a statement asking me to pay the cancellation fee. The payment was made on the 12th January 2016 using a reference number that ONLY YOU PROVIDED. I received a call from a lady *** who could not even listen to me when i said I have made payment already. I thought I was going to take your medical aid again I am glad you showed me your true colours. Where do you get the audacity to bully a customer that has paid and who has always paid you on time????? You are a real Joke<br> <br>
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TopMed Medical Scheme's replyOfficial
28 Jan 2016, 14:51Hello sispals,
as per our telephonic conversation, i apologise for the manner in which the agent spoke to you and can assure that it will be addressed.
Thank you for your payment, we have received it, therefore you will not receive any collection calls again. As i explained earlier, your file was handed over on the 11th of January which is before you made a payment.
Kind regards,
Chanele Schoonraad
as per our telephonic conversation, i apologise for the manner in which the agent spoke to you and can assure that it will be addressed.
Thank you for your payment, we have received it, therefore you will not receive any collection calls again. As i explained earlier, your file was handed over on the 11th of January which is before you made a payment.
Kind regards,
Chanele Schoonraad
TopMed Medical Scheme's reply28 Jan 2016, 14:51
Official
Hello sispals,
as per our telephonic conversation, i apologise for the manner in which the agent spoke to you and can assure that it will be addressed.
Thank you for your payment, we have received it, therefore you will not receive any collection calls again. As i explained earlier, your file was handed over on the 11th of January which is before you made a payment.
Kind regards,
Chanele Schoonraad
as per our telephonic conversation, i apologise for the manner in which the agent spoke to you and can assure that it will be addressed.
Thank you for your payment, we have received it, therefore you will not receive any collection calls again. As i explained earlier, your file was handed over on the 11th of January which is before you made a payment.
Kind regards,
Chanele Schoonraad