1 reviews | Active since Jan 2011
The bad service just does not stop
<p>After the 1000 page forms that needed to be filled in and mailed up and down to diffrent doctors ect just see a specialist as Topmed feels a normal doctor referal letter is not suffient enough, i phoned in today to hear what the auth number is so that i can once again take me **** to go see the specialist. As per the form it's 3 days. on the 20th the forms was sent to Topmed, today is the 23rd, that is 3 days, on call ref number ********** i was told, this has not even been captured yet..... my word! Now on gods green eath, please can you give me a more accurate time frame as this is now again an appointment that needs to be cancelled.</p>
Dear Dre84
The authorisation request is with our pre-authorisation department, feedback will be provided before close of business today, which is within the 3 day turnaround time as stated on the form.
The specialist referral form contains specific questions that we require to load the authorisation, therefore the form is required and not just the doctor's letter because it does not always contain the information that we require. The form is 2 pages which needs to be completed by the referring general practitioner and emailed to Topmed.
Kind regards,
Chanele Schoonraad
Dear Dre84
The authorisation request is with our pre-authorisation department, feedback will be provided before close of business today, which is within the 3 day turnaround time as stated on the form.
The specialist referral form contains specific questions that we require to load the authorisation, therefore the form is required and not just the doctor's letter because it does not always contain the information that we require. The form is 2 pages which needs to be completed by the referring general practitioner and emailed to Topmed.
Kind regards,
Chanele Schoonraad