So dissappointed with the service i got from the comsultants (they make false promises)

<p>I called on the 10 May 2017 and spoke to Theshnee and wanted to be registered on the maternity programme so she wanted to know how far and i indicated im 12 weeks as the maternity programmes says register at 12 weeks. She then accuses me of having known i was pregnant before taking the medical aid and i indicated that i had no idea, i only found out when i was unwell and went to a GP and was told im 8 weeks on the 19 April 2017 ( i made an application beginning of April and on the 05 April they made me sign an acceptance form and they deducted their first premium on the 01 May 2017), On the 10 May i followed up since no one has called and Shakeem took my call and he also acted as if he understand and he is sending my contact details to the relevent department that should contact me and to this date the 01 June no one has contacted me from topmed. I called again today and Sthembile took my information all over again and also promised to she will take it to maternity and indicate its urgent which im not sure if i should believe her bacuse she indicated both Theeshnee and Shakeem did not send my info to the maternity department for assesment and she does not know why. im so sad because they have already started charging me on my saving as i go for check up and no one is helping and im not even sure what next step to take . I havet even recieved my card to this point . Here are my reference for my calls ********** , ********** and ********** .</p> <p> </p> <p>policy number : ********** 59</p> <p> </p> <p>Please can someone tell me how things work around there because the care is not there and the service is not good at all because the consultant they dont tell the truth they write notes and not impement them.</p> <p> </p> <p> </p>