Shocking service and I am a prospective client

I am disgusted at the service I received from Jenus Health in lieu of my application for Medical Cover through Top Med. After receiving superb and out of the world service from Mzwandile at sales stage. I posted a compliment commending him on Hellopeter. Of which I am still awaiting some form of acknowledgment. Today he called me and says he received feedback from Top Med but it was sent back to reprocess. He also apologized for waking me as I was still asleep. About 2 hours later I get a call from another person from Jenus his name starts with a K who tells me he has wonderful news. I told him I cannot speak he kept pushing saying it will take 2 minutes. I reiterated that I am busy he than drops the call on me. He did not even confirm if its a convenient time to speak to me. YES I was irritated and annoyed at the time as I was sorting out some concerns . But I asked on two occasions to call me back and he kept pushing and pushing. Really?If I cannot speak I can't!!!!! He also than asks me to confirm my I.D number and email address, Why because he called me not the other way around. Is this the type of after sales service I am too receive??? Reconsidering my application!