Refund

I submitted claims to my medical aid Topmed for the refund of monies due to me.- 900 and 1500 as well as 970 that I paid recently. The first 2 amounts were submitted over 2 weeks ago. Due to incorrect banking details the refund didn't go through and I was advised last week tafteer I corrected the banking details that my money would be paid by Wednesday 24 feb. I was then contacted by a rude claims consultant and I logged a query with regards to her attitude. Sgevtildxme incorrect banking details then I corrected her with the right banking details then she tells me that my money would be paid next week and I asked why as this was a new version that I was being told and was now frustrated. It is interesting how Topmed want their premiums on time but when it is time to claim for your refund it is such a huge problem and its story after story . I just want my refunds thereafter I will move back to Discovery because I never had such problems when I was covered with Discovery. Very unhappy client! Please just refund my money as it still hasn't been refunded even after banking details have been corrected !!!!