Poor Service!!

<p>Good day. This is to announce the poor service I have been receiving from Topmed. They have an external marketing company Jenus Health and these are the people they trust to bring us on board. My experience has been horrific from day one. They do not care about their members and how unfair they treat them. I have been suspended so many times because of the negligence from Jenus health and how the contributions are expected, I only found out when I has already appr**** for membership that it's from 1st of each month, that is not a problem but the problem is when they suspend you immediately if contributions are not received. I have told them of how unhappy I was about this and that I was not told byt the external company and they didnt seem to make provision of this. I paid an amount of R3024 to them to try and bring it up to date, few days later I was suspended again and I called to say May has not even ended coz I can make payment on the 25th again, the guy I spoke to said that is not their problem and that I'm always going to be suspended if that's the case. I then requested my membership to be terminated as from inception date 01/03/2017 and again, they cancelled it as from 01/05/2017. I requested If I could be refunded back my monies because basically I have never been covered as from January 2017, nothing has been done but on the statement it shows a refund amount of R484??Where is the rest of my money??? This has been a tideous process and I regret the decion I made to join their pathetic medical aid. I would like membership department to contact me on my cell and not send me written communication which makes no sense to me or I will be taking this matter further.. Thanks! </p>