1 reviews | Active since Apr 2015
On and off
Phewww what a headache this medical aid has been and mind you I have only been on it since February 2015 <br> Firstly how many times do I need to keep sending my banking details for you to get???? Answer twice I was a headache short of sending blood hair tissue samples and finger prints from the word go you were a headache<br> Secondly i had to be admitted for an ectopic pregnancy removal guess what member terminated why I haven't payed who do i pay billings please put me through to billings wait on phone for 30 Min's hang up as I am in pain hellllooo<br> Thirdly pay off everything owing ask what happens to May premium do I pay or do they deduct get mass produced response of thank you for your query and that's it nothing else zip nada nix<br> Fun part and last part got admitted into hospital get told I am suspended AGAIN owe R2000.00 odd will be double charged in June, Lancet comes back I owe them to and funny amounts come had to take day off to do admin on their behalf to follow up<br> Yesterday get email saying \oh everything sorted"<br> Not impressed with your complacency I am enough cheap medical aids are a headache<br> DO NOT CALL ME COULD NOT BE BOTHERED JUST WANT CANCELLATION IMMEDIATELY """
According to our records the incorrect banking details were received on your application. Hence when we tried to deduct a debit order it returned as unpaid. Emails informing you of this was sent to your email address before suspension was actioned.
We have only received your correct banking details on the 14/05/2015 upon which we actioned.
On the 18/05/2015 we sent an apology email with confirmation that a double debit will be taken on 1 June 2015 for May and June premiums.
Kind regards
Yolandi Knoetze
According to our records the incorrect banking details were received on your application. Hence when we tried to deduct a debit order it returned as unpaid. Emails informing you of this was sent to your email address before suspension was actioned.
We have only received your correct banking details on the 14/05/2015 upon which we actioned.
On the 18/05/2015 we sent an apology email with confirmation that a double debit will be taken on 1 June 2015 for May and June premiums.
Kind regards
Yolandi Knoetze
