aS
amanda S

1 reviews | Active since Apr 2011

02 Mar 2016, 13:38

Nothing but hassles

Not happy with top med. I switch from discovery as top med had a maternity program and yet have been told now I still have Co pays even though I have a savings pocket as well.<br> Requested a call urgent didn't receive so I called in and lady is clueless to what is happening. I explained I have questions about the benefit and she trying to give authorisation numbers. <br> I asked if she can call me back as I'm not sure my airtime she says she will if line cuts. Well it cuts and she doesn't call back<br> I am VERY tempted to cancel and just move back onto my discovery plan as I NEVER had any issue with them.<br> I have tried to submit claims after I'm told my pregnancy has 3 month waiting but everything will come from savings. <br> Then I'm told I have 3 mnth waitng for everything. <br> Nothing since day one in dec has gone smoothly....I don't need this cr.ap. in my life

0
Replies (1)
TopMed Medical Scheme
TopMed Medical Scheme's reply03 Mar 2016, 11:48
Official
Hello Girly143m19,

Due to confidential medical information, i have made direct contact with you regarding your query.

We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.

Kind regards,
Chanele Schoonraad