1 reviews | Active since Apr 2011
Nothing but hassles
Not happy with top med. I switch from discovery as top med had a maternity program and yet have been told now I still have Co pays even though I have a savings pocket as well.<br> Requested a call urgent didn't receive so I called in and lady is clueless to what is happening. I explained I have questions about the benefit and she trying to give authorisation numbers. <br> I asked if she can call me back as I'm not sure my airtime she says she will if line cuts. Well it cuts and she doesn't call back<br> I am VERY tempted to cancel and just move back onto my discovery plan as I NEVER had any issue with them.<br> I have tried to submit claims after I'm told my pregnancy has 3 month waiting but everything will come from savings. <br> Then I'm told I have 3 mnth waitng for everything. <br> Nothing since day one in dec has gone smoothly....I don't need this cr.ap. in my life
Due to confidential medical information, i have made direct contact with you regarding your query.
We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.
Kind regards,
Chanele Schoonraad
Due to confidential medical information, i have made direct contact with you regarding your query.
We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.
Kind regards,
Chanele Schoonraad
