No apology !

<p>so i put a complaint with regards to Topmed and the service I received. The team lead- Chanele Schoorman comes back and says the agent that I spoke to was not rude. No apology whatsoever - because I would not complain if I didn't think she was rude. The team lead was supposed to come back to me the day I spoke to her (Chanelle herself) as she had said she would and she didn't . Is there any harm in coming back to a client and just apologizing even if just coming back to a client and say we are sorry you feel that way but that we polo give for any inconvenience. That is customer service and to be honest Topmed doesn't have client service ethic at all! Lost for words - they act like they are doing you a Favour ! Wow ! Don't bother to respond Topmed! </p>