Mr Johan
<p>My Fiancé must go in for an operation on Wednesday 31st May 2017</p> <p>She called to day to get authorization to be admitted on Wednesday 31st May 2017</p> <p>She was advised by Top Med that they cannot give her authorization before she can give them the cost of the operation and the Hospital cost.</p> <p>The doctor cannot give her the cost till the operation has been done and she is discharged out of hospital.</p> <p>Why pay every month you can’t even go for an operation.</p> <p>If you ask to speak to a manger or Supervisor you not allowed to.</p> <p>So the patient must just suffer from pain and they don’t care</p>
Dear Johan
Our apologies for the inconvenience caused in this matter, however the providers costs are required in order for us to inform our members' of any possible differences between that which the provider will charge and what the Scheme will pay.
All providers have set rates for each procedure code, therefore he/she can provide you with a quotation before the procedure is done.
I do see that the required information was received in the interim and your wifes' authorisation has been released.
Kind regards,
Chanele Schoonraad
Dear Johan
Our apologies for the inconvenience caused in this matter, however the providers costs are required in order for us to inform our members' of any possible differences between that which the provider will charge and what the Scheme will pay.
All providers have set rates for each procedure code, therefore he/she can provide you with a quotation before the procedure is done.
I do see that the required information was received in the interim and your wifes' authorisation has been released.
Kind regards,
Chanele Schoonraad