1 reviews | Active since Sept 2011
Medical Aid cancelled without notification
- On the 28th May I sent through a request to cancel my medical aid, as per the request I was to give one months notice which I did via email.<br> -On the 09th of June, I contacted TopMed and spoke to Ms Hassina Lamilia and requested that the cancellation request be cancelled. This was followed up with an email and ***. This was confirmed that the cancellation would not be effected. My account was debited for June, July, and August but not September. I want to know why!<br> - I contacted Ayanba Myeza today 08.09 *** to find out as to why my account has not yet been debited this month as per previous months. She explained to me that my medical aid has been cancelled as Ms Hassina Lamilia had not escalated my query to the correct dept for action.<br> -This was never communicated to me. No one had the decency to contact me. And I have just kept paying except for this month as no debit order has gone off. Had I not called today no one would have even been wiser as to this as you have chosen to cancel when you see fit.<br> This is completely unacceptable. I have made the effort to contact and do as requested and TopMed could give a **** about my R1800 per month. <br>
I do apologise for the error made by us, your membership was cancelled and then reinstated as per your request, but then cancelled again in error, however communication was sent to you in the form of a membership certificate confirming your membership status each time your status changed, in addition a billing statement was issued in July and this indicated that there would be no further deductions, due to the fact that your membership was terminated. Thus whilst the error should not have occurred, information regarding the status of your membership was provided at the time.
As per our telephonic discussion and the confirmation email sent to you from the Principle Officer of TopMed, you membership can be reinstated from the 1st of August 2015 to avoid a break in membership and pro-rated benefits, or alternatively we can reinstate your membership from the 1st of September 2015.
Kind regards,
Chanele Schoonraad
I do apologise for the error made by us, your membership was cancelled and then reinstated as per your request, but then cancelled again in error, however communication was sent to you in the form of a membership certificate confirming your membership status each time your status changed, in addition a billing statement was issued in July and this indicated that there would be no further deductions, due to the fact that your membership was terminated. Thus whilst the error should not have occurred, information regarding the status of your membership was provided at the time.
As per our telephonic discussion and the confirmation email sent to you from the Principle Officer of TopMed, you membership can be reinstated from the 1st of August 2015 to avoid a break in membership and pro-rated benefits, or alternatively we can reinstate your membership from the 1st of September 2015.
Kind regards,
Chanele Schoonraad