Lack of feedback on claim submitted

I submitted a claim for medication I paid out of pocket at the Dr on 12.04.2015. I forwarded the doctor's receipt and confirmation of medication as well as the proof of my payment to Top med on 13.04.2015 (early in the morning). Today is the 19.04.2015 and tomorrow morning will exactly a week. I have not heard any feedback on this claim, no phone call, no e-mail and no funds in my account. Once again, poor service for Topmed. Please can someone take the time to attend to this matter.