Lack of empathy, respect and service

I am utterly disgusted by your service to say the least. We have been trying to get authorization for a procedure, that according to you, was non-disclosure after your so-called investigation. I want to know, HOW a person must know, that he will have a serious condition BEFORE you apply for medical aid, btw, which claims to have NO waiting period. Your investigation was concluded WITHOUT all the documentation that you have hounded us for, thus, your conclusion was that is was pre-existing. So, it was pre-existing, because we found out on 17 June, that there is a potential cancerous nodule to my husbands thyroid and we joined the scheme on 1 June? AND there is NO SYMPTOMS, so if you INVESITGATED PROPERLY, you would have known. HOW is that pre-existing if he was only diagnosed AFTER joining the scheme? We have now cancelled as this is rotten service, you dont even reply to e-mails sent, refer to previous posts. And from what I can see, I am not the only one who has this issue. If anyone had to ever ask me, I would NOT recommend you at all, a person must first be on his death bed before someone will respond, you are VERY quick to take premiums but fail everywhere else.