FAILED BY TOPMED

Today with horro my medical aid is suspended. So I call topmed to find out what's the matter cause this is not the first time a suspension is shown on my medical aid. Last time my daughter had been rush to the doctor after eluvated fever was given a prescription to collet at the pharmacy of things she urgently needed. So had to pay cash. Today same story happened to me. I call the call center to ask what's wrong I'm told I havnt paid medical aid HOWWWW!! CAUSE my bank statement shows a payment made on the 30th of July. So I've been sitting with no medical aid for a month, no word from scheme that I hvnt paid. Had to find out 22days later that Ive been suspended. The worst part is the person helping me put me on hold until 5:10pm which is when they closing hours. Like what does one do when it's like this