Disappointing service

I called sometime at the beginning of Feb to ask an overview of my med aid and for the consultant to explain everything to me. She was rude and said she will not go through everything with me one by one,but she will send my statement. I said to Khanyisa send it to me and we can discuss the things I do not understand whilst on the phone. She was still hesitating and because she wasted my time I asked her to speak to somebody else or her manager. Her manager,Michelle refused to speak to me as Well. I told her its ok I'll take it further.A few mins after she called me to do what I asked for.I said to her,no you did not want to when I called and I asked to not speak to you but still neither you or your manager could assist. I left it at that. I did not complain until today because she still has not sent me my statement which she was insuring on sending. I'm glad my medical aid has been cancelled. This goes to show that Topmed only cares about their clients when money is coming in.Cancel,youbwillbsee their true colours. VERY DISAPPOINTING .Somebody must call me and explain what I asked.