1 reviews | Active since Aug 2013
Details not updated
Following my two previous complaints, Topmed has re-instated the medical aid after receiving a letter from my previous medical aid advising payments were debited in arrears. I received an email advising that I was re-instated on the 9/07/2015. On the 10/07/2015 I was sick and had to visit my GP and get medication from the pharmacy. I had to pay cash for my GP visit and my medication as the medical aid was suspended. I know that Topmed is communicated via a broker but don't they communicate with each other. I have an email confirming that I have been re-instated but the medical aid itself is saying I'm suspended? Please sort this out as I require to submit my claims to the medical aid. Hello Peter is the only way I get a response from Topmed.
As discussed telephonically, your membership is active on our side.
We trust that the service you will receive from TopMed going forward will be more satisfactory. As discussed you are always welcome to ask for a supervisor to contact you, should you not have joy with our Call centre.
TopMed Medical Scheme strives to give our members only the best service and are committed to improve areas of concern.
Kind regards
Yolandi Knoetze
As discussed telephonically, your membership is active on our side.
We trust that the service you will receive from TopMed going forward will be more satisfactory. As discussed you are always welcome to ask for a supervisor to contact you, should you not have joy with our Call centre.
TopMed Medical Scheme strives to give our members only the best service and are committed to improve areas of concern.
Kind regards
Yolandi Knoetze