1 reviews | Active since Jul 2015
Cannot believe i left Bonitas Medical Aid for this
Let me start by saying that I am absolutely furious with regards to the service I have received from Top Med since I have joined ! I got a call about 3-4 months ago with a person trying to sell me medical aid , mine was about to end with Bonitas ( Which in 2 years I had one day of problems ) , this man said Top Med was the best new thing and I can be assured I will get my moneys worth and only the best service . <br> <br> Stupid me - I said okay yes lets do the application , being that I like the way it was approached etc .<br> <br> Application was done in 1-2 days - No problems - They wanted the Months payment - No problem .<br> <br> Once done it was like a ghost , this is where the problems started , I had to call you guys to find out what was happening ( not only do I get a ****y attitude from the staff BUT my card was sent to the wrong address ) <br> <br> It has now been 3-4 months and I STILL DONT HAVE MY WELCOME PACKAGE OR MEDICAL AID CARD!<br> Another thing is my banking details changed , I mailed you guys to notify you of the change , what happens I get an email a few days later \ My account is suspended due to non payment "<br> <br> Kind Regards <br> A highly irritated customer!!!"""
I have tried calling you on the number you have provided, but was unable to get hold of you.
The reason your debit order for August went off your old bank account is because we received your new banking details on the 27th of July 2015, which is after the debit orders for August was signed off. Your banking details has been updated and was confirmed with you on the 4th of August 2015.
Your postal address was updated as per your email request on 19th of June 2015, your welcome pack with your card was posted to that address, and again resent on the 7th of August 2015, if your package is still not received we can send it to our Sandton branch for you to collect. I will email you directly regarding this option.
Kind regards,
Chanele Schoonraad
I have tried calling you on the number you have provided, but was unable to get hold of you.
The reason your debit order for August went off your old bank account is because we received your new banking details on the 27th of July 2015, which is after the debit orders for August was signed off. Your banking details has been updated and was confirmed with you on the 4th of August 2015.
Your postal address was updated as per your email request on 19th of June 2015, your welcome pack with your card was posted to that address, and again resent on the 7th of August 2015, if your package is still not received we can send it to our Sandton branch for you to collect. I will email you directly regarding this option.
Kind regards,
Chanele Schoonraad