JvdM
Juanita van der Merwe
1 reviews | Active since Feb 2014
13 Apr 2016, 13:34
Cancellation of Medical Scheme
I have e-mailed twice now and call to cancel my Medical Scheme with you and still no response it has never taken so long just for a simple cancellation to get done ever your customer service is terrible.
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TopMed Medical Scheme's replyOfficial
13 Apr 2016, 14:38Hello Juanita02,
I have tried to make contact with you on the cellphone number provider, however there was no answer, i did leave a voicemail for you.
Your membership was cancelled as requested and a membership certificate was emailed to you yesterday, unfortuanitly your email address was captured incorrectly therefore you did not receive the certificate. I have resent it to your correct email address.
We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.
Kind regards,
Chanele Schoonraad
I have tried to make contact with you on the cellphone number provider, however there was no answer, i did leave a voicemail for you.
Your membership was cancelled as requested and a membership certificate was emailed to you yesterday, unfortuanitly your email address was captured incorrectly therefore you did not receive the certificate. I have resent it to your correct email address.
We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.
Kind regards,
Chanele Schoonraad
TopMed Medical Scheme's reply13 Apr 2016, 14:38
Official
Hello Juanita02,
I have tried to make contact with you on the cellphone number provider, however there was no answer, i did leave a voicemail for you.
Your membership was cancelled as requested and a membership certificate was emailed to you yesterday, unfortuanitly your email address was captured incorrectly therefore you did not receive the certificate. I have resent it to your correct email address.
We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.
Kind regards,
Chanele Schoonraad
I have tried to make contact with you on the cellphone number provider, however there was no answer, i did leave a voicemail for you.
Your membership was cancelled as requested and a membership certificate was emailed to you yesterday, unfortuanitly your email address was captured incorrectly therefore you did not receive the certificate. I have resent it to your correct email address.
We sincerely apologise for the inconvenience caused with this matter. I can assure you that this is not the level of standard that we ascribe to and will continue to strive to improve our service.
Kind regards,
Chanele Schoonraad