3 Months to pay my our medical account

<p>We have never struggled with a medical aid like this. Three months after my daughters operation the doctors room calls us and advises that Topmed simply is not honoring the claim. So we sit with a R19k problem.</p> <p> </p> <p>After much email ping pong they eventually advise that they paid the claim and that we must refund R1300 into their account which they erroneous paid into my wifes account. I lodge a complaint and recieve a statement as reparations for their down right **** poor service.</p> <p> </p> <p>I am gobsmacked at their level of incompetence. </p>