TopIPTV sucks

I took out a 1 month subscription with TopIPTV and the first week week was fine. Thereafter I started having issues, which I notified their support. First they said my internet was too slow but thats a load of ******* as I have a 30 Mbps up and down speed. I told them this in an email. On the 3rd December 2019, thats 9 days ago, I again raised the issue that their service isn't working and to date 12/12/2019, I haven't heard from them again. The cherry on top of the cake is that they promptly billed me for another month when I have no subscription with them. I accessed my account on their website and it shows no subscription or anything from them, yet they billed me.