Unreasonable return policies and long queue times

Main points: - You are forced to pay a 15% handling fee for refunded items. - Expect to wait a long while (10+ minutes) for in-store customer service.

Recently I bought hardware from Topfast and returned some items within a week of purchase, for which I had to pay a 15% handling fee on those refunded. The return fee is unavoidable, as I needed to buy other items when returning the hardware and still paid the 15% fee. This new policy is ridiculous as the items are in stock in the back of the building - no business-to-customer shipping or hassle is required. Furthermore, if the customer is willing to buy other items in exchange for the returned items, it is only reasonable that the handling fee be remitted. As well as that, every time I have come to Topfast, I have had to wait over 10 minutes to get service at the front desk, even when there is a queue of only 2-3 people including myself. Lastly, the staff are helpful and polite and the business has a large assortment of hardware. It's a shame that such a policy has been enforced by the new management - it seems as though the customer is not respected. I will, wherever possible, look to other businesses when in need of hardware.