TOPAZ PROPERTIES - AFTER HOURS HELL!!!

WHAT IS THE POINT OF AN AFTER HOURS/ HOLIDAY EMERGENCY NUMBER IF NO-ONE ANSWERS THE DAMN THING. WE HAVE BEEN TRYING DESPARATELY TO GET HOLD OF SOMEONE SINCE SATURDAY NIGHT BEFORE 20H00 BECAUSE OUR ELECTRICITY CONNECTION HAS BEEN CUT OFF, WITHOUT PRIOR COMMUNICATION FROM ANYONE AT TOPAZ. TOPAZ HAS NO RIGHT OR LEGAL LEG TO STAND ON ACCORDING TO THE LEASE WE SIGNED!<br> WE HAVE BEEN WITH TOPAZ FOR MORE THAN 2 YEARS AND HAVE NEVER HAD ANY ISSUES. WE ALWAYS PAY ON TIME AND IN FULL. WE HAVE FAMILY MEMBERS VISITING, A MOTHER WITH A SMALL CHILD FOR THE LONG HOLIDAY AND NO ELECTRICITY???<br> IF THERE IS A PROBLEM WHAT IS THE SECURITY DEPOSIT WE PAID FOR? THAT'S WHY WE PAY IT FOR TIMES LIKE THIS, DO YOU JUST CUT OFF THE ELECTRICITY CONNECTION WITHOUT PRIOR NOTIFICATION?? AND SO SNEAKY YOU WAIT FOR WEEKEND!<br> WHY CANT YOU SEND AND EMAIL OR SMS? I WILL SURELY TAKE THIS UP WITH MY LAWYER &amp