Poor Service to Clients

On 11 April 2016 ; went to Top Tile in Vanderbijlpark - with their own code for tiles - served by a Frank Ntsamai and assisted by a Themba - served with the WRONG tiles which was discovered when tiling was to have been done. These two gentlemen both could apparently not trace my details - client already there for approximately five ( 05 ) years and could also not even trace their own code on the computer system and gave me the wrong tiles.<br> On 14 April 2016 - went back and returned the wrongly supp**** tiles - at my own loss and costs from Parys - and even had to go and pay in extra for the supply of the correct tiles. The saleslady - LYDIA - REFUSED point blank to give me the number of the Manager saying that it was confidential. She did not even bother to phone him/her on my behalf and at no stage was there even considered to possibly offer me a discount on the wrongly supp**** tiles in the first instance which was completely their fault.<br> This is absolutely poor and disgusting service and this is certainly not customer orientated!!!!!<br> I HAVE NO PROBLEM HAVING MY NAME MADE PUBLIC AS I EXPERIENCED THIS SERVICE PERSONALLY!!!