Bad service

My name is Erick, me and my wife bought tiling materials from Top T Benoni. We realized after tiling that material is too much and decided to take it Back so we can get refund. Indeed i did return 1 box of tile, 2 cements, 2 grout, 1 spacers and 5silver edging. The shop did not have enough cash on Monday 20 May 2024 and gave me half of the money in cash and promised to repay the remaining balance into my bank account with 24hrs. Have contacted the store (22 May 2024) and spoke to Rebecca and she hang up the phone after i explained my story to her. Forgot the name of the guy who was helping me but he explained to me that the order was done by Rebecca and he did contacted her during my presence in the shop and indeed she confirmed I'm very angry and sad about Top T treatment to their customers. After spending almost 3hrs at their shop in Benoni just to return materials on Monday and still waiting for my refund. I don't think will refer someone to Top T Benoni because of their unprofessionalism and poor service to their customers.

Sad Customer: Erick & Celiwe; ***