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Cathleen C

1 reviews | Active since Jun 2021

06 Jun 2021, 19:46

EXTREMELY POOR SERVICE

Hi I received extremely bad service from TopFence, consultant(Peter Adams -***). I app**** for fencing and a gate motor not aware that the motor is installed by a third party. The motor has given me problems ever since the first month of installment and numerous times after that and instead of replacing it,they keep on repairing the faults resulting that the motor was never 100%. I tried calling TopFence and they referred me back to the third party (Charlton -***). Topfence contacted me after the year guarantee and refussed their services due to guarantee termination. Peter keep on saying it is a manufacturer's problem and that i have to pay for a new motor myself. They even disconnected the sensors after my continous calling ,assuming that it is the sensor fault. Would not recommend this company at all. Very frustrated and problem not solved yet.

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