Pathetic service on incorrect item sent

Placed an order on 31/07/2020 for 2 items. Order arrived a few days later, and 1 of the items was of the wrong model. The wrong item that was sent was around R230 cheaper at the time.

I asked that to save the back and forth of having to return this product and have shipping costs incurred, that they just need to refund me the difference, and I will keep the incorrect model.

I sent a message to their Whatsapp no. on 07/08/2020. Message READ, but no response. I sent a follow up message to their Whatsapp no. on 12/08/2020. Message READ, but no response. I sent a follow up message to their Whatsapp no. 17/08/2020. Message READ, but no response.

I called in on the 19/08/2020. Explained to the lady about this situation. She told me that the Whatsapp no. is constantly monitored, but does not know why no-one rep****. She than said she will address the issue on the wrong product with the owner, and get back to me. Its now 9 days later, and no feedback

It seems that with great prices, comes pathetic service levels