1 reviews | Active since Jan 2014
Top CD Menlyn!
I ordered a recipe book from the Top CD at Menlyn, I paid the deposit of R100 and they told me it would take about 8 weeks to get the book. After 3 months of not hearing anything from them I went back to the store to find out what was going on! I gave them my slip, and the guy looked on the system - after a few minutes he told me that the book is out of print. <br> <br> Now I am fine with everything, except the fact that no one made an effort to let me know! They did not call me, to tell me the book is out of print - they just did NOTHING! Then to top it off the guy helping me had such a bad attitude towards me. If I didn't go and ask about the book they would have probably done nothing from their side to let me know that it's out of print!<br> <br> For me it is a case of professionalism. If a book is out of print - fine - but let the customer know! Or make sure that the book is still in print BEFORE the customer pays and waits. <br> <br> I am a regular customer at the Top CD in Menlyn, mostly because of the amazing service I received. But the past few times I visited them and after what happened on Sunday, 17 October 2015, I honestly don't see any point in supporting the Top CD at Menlyn anymore. <br>
Top CD emailed you on the 23 July 2015 to advise that the book was unavailable (see copy of email below), not sure why you didn't receive the mail.
We would love to see you in Menlyn Top CD again, so please accept our apology that the staff member who refunded your deposit did not offer the service we strive to give our valuable customers.
From: Lize Combrink [mailto:***]
Sent: 23 July 2015 03:18 PM
To: ***
Cc: 'Top CD menlyn'
Subject: Top CD Order ORMEN***
Good Day Carla
Unfortunately, Carstens Marlo - Vinnig & Maklik uit Vroukeur, is no longer available. You can collect a refund of your deposit at Top CD Menlyn, please remember to take your deposit receipt.
Kind Regards,
Lize Combrink
Books Buyer
***
Best regards,
Top CD emailed you on the 23 July 2015 to advise that the book was unavailable (see copy of email below), not sure why you didn't receive the mail.
We would love to see you in Menlyn Top CD again, so please accept our apology that the staff member who refunded your deposit did not offer the service we strive to give our valuable customers.
From: Lize Combrink [mailto:***]
Sent: 23 July 2015 03:18 PM
To: ***
Cc: 'Top CD menlyn'
Subject: Top CD Order ORMEN***
Good Day Carla
Unfortunately, Carstens Marlo - Vinnig & Maklik uit Vroukeur, is no longer available. You can collect a refund of your deposit at Top CD Menlyn, please remember to take your deposit receipt.
Kind Regards,
Lize Combrink
Books Buyer
***
Best regards,
