AG
Anton G
1 reviews | Active since Oct 2015
10 Oct 2015, 18:44
Poor service and empty promises
I had ordered a dvd from Top CD in Menlyn in April this year and paid the deposit. I was told that I would have the dvd within 3 weeks. After receiving no feedback from the store, I started enquiring regarding the status of my order and after numerous communications between myself and the manager of the store, I have collected my deposit form the store today without anyone even offering an apology for the non delivery. The service received from this store is absolutely poor but with this level of leadership (or the lack thereof) one cannot expect anything more from the personnel?!
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Top CD's replyOfficial
15 Oct 2015, 13:49Hello AntonG11,
Dear Mr Groenewald.
Top CD sincerely apologises for the unnacceptably bad service you received. As we strive to offer the best service it is very frustrating when a staff member lets the company down. I know it does not make up for it but as mentioned to you on the phone, I would like to offer you a gift voucher of R200 so that you can have a better experience in our store.
Dear Mr Groenewald.
Top CD sincerely apologises for the unnacceptably bad service you received. As we strive to offer the best service it is very frustrating when a staff member lets the company down. I know it does not make up for it but as mentioned to you on the phone, I would like to offer you a gift voucher of R200 so that you can have a better experience in our store.
Top CD's reply15 Oct 2015, 13:49
Official
Hello AntonG11,
Dear Mr Groenewald.
Top CD sincerely apologises for the unnacceptably bad service you received. As we strive to offer the best service it is very frustrating when a staff member lets the company down. I know it does not make up for it but as mentioned to you on the phone, I would like to offer you a gift voucher of R200 so that you can have a better experience in our store.
Dear Mr Groenewald.
Top CD sincerely apologises for the unnacceptably bad service you received. As we strive to offer the best service it is very frustrating when a staff member lets the company down. I know it does not make up for it but as mentioned to you on the phone, I would like to offer you a gift voucher of R200 so that you can have a better experience in our store.