Objective?? Subjective??

It is regrettable to me that I only add a compliment to the staff and service of Topcakes now. Admittedly I check in on this website regularly, and when I saw the complaint of Topcakes, I was quite embarrassed that I had not taken the time to pay a compliment and gratitude when it was truly deserved.I recently ordered a cake from topcakes, based on a picture from Cake Boss. Needless to say it was challenging and detailed. On the day of collection, I received a call from the owner Niva, telling me that she was experiencing power cuts but also reassuring me that I should not stress, that the cake would be done even if it was baked off site.<br> I received more than 4 calls that day, continuously keeping me appraised of the progress. Eventually, I was running out of time to collect, Niva offered to deliver the cake to me in Bedfordview! at no extra charge, and despite the fact that load shedding was beyond her control.<br> That's what I call exceptional customer service!!<br> I caution anyone posting complaints on any site, especially in a catering industry. There are so many variances to palates and preferences. You could ruin a business and reputation based on subjectivity.