Service levels are pathetic

Hi How is it possible that I have a guarantee on my hair straightener which theres not a single technician who does repairs I got it as a gift called clicks as it was purchased from them they cant do anything without a receipt how can I have a receipt if it was a present ... they cant even use a barcode to trace it nor a bank statement from the person who bought it however I asked if theres a technician from toni and guy who can assist they cannot how is this possible can someone help me urgently