1 reviews | Active since Apr 2012
Bad table & BAD chicken
We dined at Tonis for the 1st time after many recommendations. I booked a table a day in advance to ensure a decent seat.<br> On arrival we were half heartedly greeted & seated at a table right in the door way, next to the POS station, this was already a disappointing start. I moved my own chair away from the POS station to ensure waiters could actually access the POS. The entire evening we were staring into faces of waiting customers which made us feel rushed.<br> Our waiter did not introduce himself nor was his name on the receipt, we had to use hand gestures to get his attention, which I find rude.<br> We ordered the Pollo, Butternut & Lamb pizza & only later were we informed that there was no chicken & that there hasn't been all day. I was about to place my new order & was re-informed that there was in fact some chicken & I stuck to my original order.<br> 2 of our pizzas were out in a flash & were served by another waiter, who we then had to inform that 1 pizza is still missing. Only after a while did it arrive.<br> Not once did any waiter nor manager ask if we were enjoying the meal or evening.<br> To our dismay we only later found out that we were served off chicken & were sick throughout the night.
Thank you for your comments, we appreciate any feedback good or bad. The table you were given wasn't ideal especially since you had made a reservation. The doors are usually closed on a winters night but it wasn't cold at all so they remained open which put your table directly in the entrance, this will not happen again. All the waiters and management should be wearing name tags and this will be enforced asap. Our waiter training will also be stepped up a gear!. We only ever use the freshest ingredients at Toni's Pizza, we had an unusually busy lunch and we ran short of pollo chicken. We immediately sent someone to get some more from Toni's central kitchen, this chicken had just been prepared. We sold another 15 Pollo Caldo pizzas that evening and had no complaints or comebacks. We strive to keep all our customers happy and are always trying to improve our service levels. Management will contact you personally about your experience and hopefully we can put a smile back on your face the next time you visit Toni's Pizza Menlo Park
Thank you for your comments, we appreciate any feedback good or bad. The table you were given wasn't ideal especially since you had made a reservation. The doors are usually closed on a winters night but it wasn't cold at all so they remained open which put your table directly in the entrance, this will not happen again. All the waiters and management should be wearing name tags and this will be enforced asap. Our waiter training will also be stepped up a gear!. We only ever use the freshest ingredients at Toni's Pizza, we had an unusually busy lunch and we ran short of pollo chicken. We immediately sent someone to get some more from Toni's central kitchen, this chicken had just been prepared. We sold another 15 Pollo Caldo pizzas that evening and had no complaints or comebacks. We strive to keep all our customers happy and are always trying to improve our service levels. Management will contact you personally about your experience and hopefully we can put a smile back on your face the next time you visit Toni's Pizza Menlo Park