AS
Alyson S
1 reviews | Active since Apr 2009
19 Nov 2021, 22:15
First and last time customer
I placed an order for a toner cartridge on Wednesday, 17 November 2021. I was told it would be here latest Friday, 19 November 2021. It never arrived. When I called, I was told there was a mix up and the order had not even been dispatched from Durban yet. I have exam papers to print on Monday and all I was told was they are very sorry, but hopefully it will be here by then.
Disappointed first and last time customer.
Helpful (0)
Replies (3)0
Replies (3)AS
Alyson S's updateReviewer Update
22 Nov 2021, 10:17According to the courier company, the order was only collected at 17:50, Friday, 19 November 2021. It does not state 1-2 days for order processing, thereafter a further 1-2 days for delivery. According to Paul, the CEO, I am the one being unreasonable,considering the order was placed on Wednesday,17 November 2021. As stipulated, you offer 1-2 days delivery . The service was not free, it was paid for.
AS
Alyson S's update22 Nov 2021, 10:17
Reviewer Update
According to the courier company, the order was only collected at 17:50, Friday, 19 November 2021. It does not state 1-2 days for order processing, thereafter a further 1-2 days for delivery. According to Paul, the CEO, I am the one being unreasonable,considering the order was placed on Wednesday,17 November 2021. As stipulated, you offer 1-2 days delivery . The service was not free, it was paid for.
Toner Corporation Pty Ltd's replyOfficial
22 Nov 2021, 11:43Hi Alyson, herewith the stats on your order.
Order 906220 placed online 19:13 on the 17/11/2021 (Wednesday). Order was placed after office hours.
Ordered received for processing on 18/11/2021. (Thursday)
The item you ordered had to come from our Durban warehouse. That makes this a national and not a local delivery. (Local deliveries 1-2 days delivery;
National deliveries takes 3-4 working days.
Order was collected for delivery 19/11/2021. (Friday) The next business day.
Order was delivered on the 22/11/2021 (Monday) The next business day.
So total time from order to delivery 3 working days.
Also worth mentioning delivery was at 09:35 am on the morning of the third day.
I am surprised that you find our service so bad you had to report it on a platform like this twice, within three working days.
The time it took to process and deliver your order.
Thanks for your support and all the best for the future.
Order 906220 placed online 19:13 on the 17/11/2021 (Wednesday). Order was placed after office hours.
Ordered received for processing on 18/11/2021. (Thursday)
The item you ordered had to come from our Durban warehouse. That makes this a national and not a local delivery. (Local deliveries 1-2 days delivery;
National deliveries takes 3-4 working days.
Order was collected for delivery 19/11/2021. (Friday) The next business day.
Order was delivered on the 22/11/2021 (Monday) The next business day.
So total time from order to delivery 3 working days.
Also worth mentioning delivery was at 09:35 am on the morning of the third day.
I am surprised that you find our service so bad you had to report it on a platform like this twice, within three working days.
The time it took to process and deliver your order.
Thanks for your support and all the best for the future.
Toner Corporation Pty Ltd's reply22 Nov 2021, 11:43
Official
Hi Alyson, herewith the stats on your order.
Order 906220 placed online 19:13 on the 17/11/2021 (Wednesday). Order was placed after office hours.
Ordered received for processing on 18/11/2021. (Thursday)
The item you ordered had to come from our Durban warehouse. That makes this a national and not a local delivery. (Local deliveries 1-2 days delivery;
National deliveries takes 3-4 working days.
Order was collected for delivery 19/11/2021. (Friday) The next business day.
Order was delivered on the 22/11/2021 (Monday) The next business day.
So total time from order to delivery 3 working days.
Also worth mentioning delivery was at 09:35 am on the morning of the third day.
I am surprised that you find our service so bad you had to report it on a platform like this twice, within three working days.
The time it took to process and deliver your order.
Thanks for your support and all the best for the future.
Order 906220 placed online 19:13 on the 17/11/2021 (Wednesday). Order was placed after office hours.
Ordered received for processing on 18/11/2021. (Thursday)
The item you ordered had to come from our Durban warehouse. That makes this a national and not a local delivery. (Local deliveries 1-2 days delivery;
National deliveries takes 3-4 working days.
Order was collected for delivery 19/11/2021. (Friday) The next business day.
Order was delivered on the 22/11/2021 (Monday) The next business day.
So total time from order to delivery 3 working days.
Also worth mentioning delivery was at 09:35 am on the morning of the third day.
I am surprised that you find our service so bad you had to report it on a platform like this twice, within three working days.
The time it took to process and deliver your order.
Thanks for your support and all the best for the future.
AS
Alyson S's updateReviewer Update
22 Nov 2021, 12:30Thank you for your reply.
Upon order confirmation, was it stated the item was being shipped from Durban? Payment was processed according to your invoice and a flat rate of R75 was charged, which according to your website is the flat rate for local deliveries....
(extract from your website)
Local Deliveries (JHB and Surrounding Areas) R75 - Flat Rate. Delivery Time - 1-2 DaysRegional & National Deliveries R120 - Flat Rate.
Delivery Time - 2-3 DaysExcludes Special Trip & Bulk Order Deliveries
Your delivey charge is from your office to the customer's address, not from a warehouse in Durban. Local deliveries in Durban, if this is where your warehouse is would be R75 and your national deliveries, which would then include Johannesburg would be R120.
Since the courier only collected the order at 17:50 on 19 November 2021, indicates the order was never processed and I do recall it being mentioned telephonically, there was a mix up and the order was not placed, until the delivery was queried on 19 November 2021 at 13:46
I commend the courier company and the efforts they made to have my order delivered so that exam papers could be printed and students could still submit their papers within the stipulated time frame.
It is worth mentioning that your CEO, Paul de Wet is an extremely rude and unpleasant person.
Your service is shocking and most certainly worthy of mentioning on various platforms.
I would suggest that you change your delivery protocol to read.... Order processing 1-2 days, delivery of orders, once confirmed and paid for, a further 1-2 days, therefore giving you a total lead time of 4 days. Once handed to the courier, it then becomes their responsibility which you cannot be held accountable for.
Also worth mentioning, without customers, you would not be in business. My order may have been an insignificant one in your eyes, but to the future leaders of this country it was very significant.
Honesty is the best policy when dealing with customers.
It is I who should be saying all the best for the future....
Upon order confirmation, was it stated the item was being shipped from Durban? Payment was processed according to your invoice and a flat rate of R75 was charged, which according to your website is the flat rate for local deliveries....
(extract from your website)
Local Deliveries (JHB and Surrounding Areas) R75 - Flat Rate. Delivery Time - 1-2 DaysRegional & National Deliveries R120 - Flat Rate.
Delivery Time - 2-3 DaysExcludes Special Trip & Bulk Order Deliveries
Your delivey charge is from your office to the customer's address, not from a warehouse in Durban. Local deliveries in Durban, if this is where your warehouse is would be R75 and your national deliveries, which would then include Johannesburg would be R120.
Since the courier only collected the order at 17:50 on 19 November 2021, indicates the order was never processed and I do recall it being mentioned telephonically, there was a mix up and the order was not placed, until the delivery was queried on 19 November 2021 at 13:46
I commend the courier company and the efforts they made to have my order delivered so that exam papers could be printed and students could still submit their papers within the stipulated time frame.
It is worth mentioning that your CEO, Paul de Wet is an extremely rude and unpleasant person.
Your service is shocking and most certainly worthy of mentioning on various platforms.
I would suggest that you change your delivery protocol to read.... Order processing 1-2 days, delivery of orders, once confirmed and paid for, a further 1-2 days, therefore giving you a total lead time of 4 days. Once handed to the courier, it then becomes their responsibility which you cannot be held accountable for.
Also worth mentioning, without customers, you would not be in business. My order may have been an insignificant one in your eyes, but to the future leaders of this country it was very significant.
Honesty is the best policy when dealing with customers.
It is I who should be saying all the best for the future....
AS
Alyson S's update22 Nov 2021, 12:30
Reviewer Update
Thank you for your reply.
Upon order confirmation, was it stated the item was being shipped from Durban? Payment was processed according to your invoice and a flat rate of R75 was charged, which according to your website is the flat rate for local deliveries....
(extract from your website)
Local Deliveries (JHB and Surrounding Areas) R75 - Flat Rate. Delivery Time - 1-2 DaysRegional & National Deliveries R120 - Flat Rate.
Delivery Time - 2-3 DaysExcludes Special Trip & Bulk Order Deliveries
Your delivey charge is from your office to the customer's address, not from a warehouse in Durban. Local deliveries in Durban, if this is where your warehouse is would be R75 and your national deliveries, which would then include Johannesburg would be R120.
Since the courier only collected the order at 17:50 on 19 November 2021, indicates the order was never processed and I do recall it being mentioned telephonically, there was a mix up and the order was not placed, until the delivery was queried on 19 November 2021 at 13:46
I commend the courier company and the efforts they made to have my order delivered so that exam papers could be printed and students could still submit their papers within the stipulated time frame.
It is worth mentioning that your CEO, Paul de Wet is an extremely rude and unpleasant person.
Your service is shocking and most certainly worthy of mentioning on various platforms.
I would suggest that you change your delivery protocol to read.... Order processing 1-2 days, delivery of orders, once confirmed and paid for, a further 1-2 days, therefore giving you a total lead time of 4 days. Once handed to the courier, it then becomes their responsibility which you cannot be held accountable for.
Also worth mentioning, without customers, you would not be in business. My order may have been an insignificant one in your eyes, but to the future leaders of this country it was very significant.
Honesty is the best policy when dealing with customers.
It is I who should be saying all the best for the future....
Upon order confirmation, was it stated the item was being shipped from Durban? Payment was processed according to your invoice and a flat rate of R75 was charged, which according to your website is the flat rate for local deliveries....
(extract from your website)
Local Deliveries (JHB and Surrounding Areas) R75 - Flat Rate. Delivery Time - 1-2 DaysRegional & National Deliveries R120 - Flat Rate.
Delivery Time - 2-3 DaysExcludes Special Trip & Bulk Order Deliveries
Your delivey charge is from your office to the customer's address, not from a warehouse in Durban. Local deliveries in Durban, if this is where your warehouse is would be R75 and your national deliveries, which would then include Johannesburg would be R120.
Since the courier only collected the order at 17:50 on 19 November 2021, indicates the order was never processed and I do recall it being mentioned telephonically, there was a mix up and the order was not placed, until the delivery was queried on 19 November 2021 at 13:46
I commend the courier company and the efforts they made to have my order delivered so that exam papers could be printed and students could still submit their papers within the stipulated time frame.
It is worth mentioning that your CEO, Paul de Wet is an extremely rude and unpleasant person.
Your service is shocking and most certainly worthy of mentioning on various platforms.
I would suggest that you change your delivery protocol to read.... Order processing 1-2 days, delivery of orders, once confirmed and paid for, a further 1-2 days, therefore giving you a total lead time of 4 days. Once handed to the courier, it then becomes their responsibility which you cannot be held accountable for.
Also worth mentioning, without customers, you would not be in business. My order may have been an insignificant one in your eyes, but to the future leaders of this country it was very significant.
Honesty is the best policy when dealing with customers.
It is I who should be saying all the best for the future....