ToTom worst cutomer service ever...

I've got a TomTom Bandit, and the battery was collected for repair.. That was nearly 4 months ago! The only way to contact TomTom is through the ****** "chat" and all I'm getting from them is "sorry", "we are here to help". They "understand"... I'm still without my repair. You cannot contact the South African repair center yourself. I paid for a product that I cannot use, and I used it on a daily basis... This has been the worst customer service ever... I will never buy a TomTom device again...….. my repair no DER***.. An 1 star rating is too good